FAQ

We are a firm hired by creditors to attempt to resolve your consumer or commercial debt. We want to work with you to create a payment solution that is appropriate for your unique financial situation. If you have received a letter or phone call from our office, we invite you to contact us today so we can try to help you resolve your account.
There are many ways to pay your outstanding account. To make a payment online, please visit our Payment Portal. If you prefer to call, please call the toll-free phone number listed below, or request a scheduled call back.
Your account number is listed on the letter, email or text you received from us.
Please log in to your account on our Payment Portal to view your account and for more information, or call us to work with one of our representatives. We may be able to create an appropriate payment plan that fits your financial situation. You can also request a scheduled call back at your convenience.
We accept a variety of payment methods, now including Bitcoin! Please log in to your account on our Payment Portal, or call the toll-free phone number, for information regarding your payment method options. You can also request a scheduled call back at your convenience.
Yes. But, we will need advance authorization from your family member before we can speak to you about the account. You can also request a scheduled call back at your convenience.
Please contact us by phone or log in to our Payment Portal and we may be able to create a reasonable payment plan that fits your financial situation. You can also request a scheduled call back at your convenience.
Please call our toll-free phone number, or request a scheduled call back, to speak with one of our representatives right away.
Under the Fair Credit Reporting Act (FCRA Sec. 604(a)(3)), credit bureaus may provide a report to companies having a permissible purpose such as in connection with the collection of an unpaid account. Companies with a permissible purpose do not need the consumer’s authorization.

Contact Us

Contact us today to resolve your debt issues.

Located in

Buffalo, NY

Phone Number

1-844-853-3670

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This is a communication from a debt collector. Any information obtained may be use for debt collection purposes. New Era Asset Management does not offer any language access services in writing or verbally. A translation and description of commonly-used debt collection terms in multiple languages is available by visiting www.nyc.gov/dca